Issues with network drives, MyDundee and Dundee website  
Thursday, January 26, 2012, 09:27 AM - Server
The Dundee website and MyDundee are now back online.

If you are still experiencing difficulties logging in to the SOE or accessing network drives please contact the ICS Service Desk and quote Incident No 34656.

If you are still experiencing difficulties logging in to MyDundee please contact the ICS Service Desk and quote Incident No 34657.

Thank you for your patience.

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This morning some users had difficulting logging in and accessing filestore and the network drives which has now been resolved.

MyDundee and the Dundee website are still unavailable.

The Technical team have traced the part of the storage infrastructure causing the issue and have escalated the support call to our external support. Please bear with us while we restore services.

RESOLVED: No 34495 - Lost access to Network Drives 
Tuesday, January 24, 2012, 04:21 PM - Storage
Access to all Network Drives, Filestores and Application servers has now been restored. If you have any further information relating to this incident, please contact the ICS Service Desk quoting the reference number above.

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We are aware some users may have lost access to Network Drives, Filestores and Application servers.Our technical teams are looking into this, please bear with us as we investigate this issue.
We apologise for any inconvenience caused. If you have any further information relating to this incident, please contact the ICS Service Desk quoting the reference number above.
UPDATE: FaTMAN service issues - Kirkcaldy Campus  
Monday, January 23, 2012, 09:36 AM - Network
The School of Nursing & Midwifery's Kirkcaldy Campus and Carnegie and Adam Smith Colleges will be without a network connection between 10am and 2pm today (Monday 23 January 2012). This will affect data networking, IP Telephony and WiFi at these sites.

During this four hour outage our Network Service Provider will have access to the Tay Rail Bridge to repair the damaged cables that are disrupting the FaTMAN network connections in Fife. They were unable to complete repairs during the weekend and Network Rail have designated this time slot for additional work.

We apologise for the further disruption and short notice but were only recently notified by the Network Service Provider.
Thank you for your patience.
RESOLVED: No 33948 - Shared Network drive issue 
Thursday, January 19, 2012, 11:24 AM - Server
The issue was with areas of network storage. The affected Cluster nodes were restarted and normal service has been resumed. Users may need to reboot their machines to regain access.
If you continue to experience any issues please contact ICS Service Desk quoting the reference number above.

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We are aware that some users are currently experiencing issues accessing shared Network drives. Please bear with us as we investigate this issue.
If you continue to experience any issues please contact the ICS Service Desk and quote the reference number above.
FaTMAN service issues - Kirkcaldy Campus 
Wednesday, January 18, 2012, 05:16 PM - Network
We are currently without links to the Kirkcaldy Campus and have only a single FaTMAN link to St Andrews. The School of Nursing & Midwifery at the Kirkcaldy Campus have no network connection (affecting data networking, IP Telephony and WiFi), and the FaTMAN links to Carnegie and Adam Smith Colleges are also down.

Our Network Service Provider is treating this as a high-level major incident. The network links have failed due to cables on the Tay Rail Bridge being damaged. Engineers will survey the damage and propose repair solutions this evening, when they are allowed access to the rail bridge for a limited time. We currently cannot determine how long the service disruption will last but expect an update from our Service Provider in the morning.

Thank you for your patience.

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We are currently aware that there are connectivity issues via FaTMAN to and from our Kirkcaldy campus. This will affect all network and telephone services on the Kirkcaldy campus. We are in discussion with our Network Circuit providers to resolve this issue as quickly as possible.
We apologise for any inconvenience caused during this time

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